Patients’ Information

Please refer to this page for current details:

Our residents are encouraged to maintain contact with family and friends bearing in mind the risks of COVID-19. In exceptional circumstances, this may include visits home, subject to the approval of the Medical Officer or Ward Manager. The Ward Manager must be advised, as early as possible, of any proposed visits home and a risk assessment must be carried out in advance.

We encourage residents to bring in items such as photos, art works and other effects which will make them feel more at home in their rooms.

A Residents’ Forum, is available to all Anna Gaynor Residents,  which meets on a monthly basis. This forum, facilitated by a Volunteer, is concerned with addressing issues which arise for you in line with the following objectives:

1. To voice the views and wishes of the Residents.
2. To bring Residents’ issues to the attention of Staff and Management.
3. To contribute to a close working partnership of Residents, Staff and Management.
4. To work together to implement changes that have been identified by Residents.
5. The Assistant Director of Nursing (John Lavelle) is available to speak to any Resident if they have any concerns. He can be contacted at John is also on the wards on a regular basis should you wish to speak to him also.

There is also access to an independent advocate separate from Our Lady’s Hospice & Care Services on request.

A team of medical social workers is based in Our Lady’s Hospice & Care Services to provide a personal and confidential service to residents and relatives.

If residents are anxious or worried about any problem, emotional or practical, their progress could be hindered. Consultation with the social workers may resolve some of these issues. You will be given an opportunity to consider your individual choices and to reach decisions.

Meal times:
Breakfast: 8.30 am
Lunch: 12.30 pm
Tea: 4.45 pm

**Menu choices are taken in advance.

Relatives and friends are encouraged to visit at the above times to assist their relative/friend with their meals.

If you wish to have meals at different times or in different areas of the Hospice, please advise a member of staff.

Snacks and drinks are also offered at regular intervals and on request. There are vending machines available also.

(Special arrangements can be made if these times don’t suit on a particular day)

We cannot take any responsibility for personal items retained by you throughout your stay. We strongly advise you not to bring any valuables, e.g. jewellery, large amounts of cash (greater than €50), private documents. A lockable drawer in each bedside locker is available. If you are an inpatient, please leave your valuables in the care of relatives or friends. Staff are not permitted to hold any cash, valuables or personal documents for patients/residents.

Each patient is provided with a lockable bedside locker. We recommend that residents keep no more than €50 and that they lock it away. The general office operates a system whereby money can be stored safely for residents and accessed during office hours.

If you are taking any tablets or other medicines, including eye drops, inhalers, patches, gel for pain and supplements, it would be very helpful if you could bring these with you on the day of your admission. If this is not possible, please bring an up to date prescription or medication list with you. This will allow the doctor and pharmacist to know exactly what medicine(s) you are taking and review them, if necessary.

Following your admission to Anna Gaynor House, the Pharmacy Department in Our Lady’s Hospice and Care Services will supply any medicines that you require.

Should you wish to make a compliment, concern or complaint, please ask for one of our nurses or ward managers to discuss. There are suggestion boxes available on each ward in Anna Gaynor House, into which written complaints or suggestions can be dropped. The boxes are checked regularly, and all suggestions are discussed by the team.

There is free Wi-Fi (Internet) connectivity available throughout the premises. Open access PC is also available in the restaurant.

There is no ATM available on the campus. The restaurant will provide you wish cashback up to the value of €20 should you require it.

A hairdressing service is available between 9am and 5pm, Tuesday to Friday.

Phone No: 01-406 8662. (Business cards are available from the office; please ask staff).

When booking an appointment, please ensure that it does not interfere with your programme for that day.

Laundering of clothes is carried out by an external agency on behalf of the Hospice or it can be taken home by the Resident’s relatives/friends.

A laundry bag will be left at the back of your locker. To avoid loss or misplacement of items of clothing, each item should be marked with the Resident’s name and the name of the unit.

The use of mobile phones is restricted during all therapy sessions. . Mobile top-ups are available at the Main Reception desk.

For the protection of our residents, CCTV cameras monitor the hospice both internally and externally 24hrs a day. Any security incidents, including items lost or found, should be reported to the Security Office in the Palliative Care entrance hall.

Security personnel are present on the campus 24 hours a day.

Free car parking is available for patients and visitors.

Our Lady’s Hospice & Care Services promotes a smoke free environment.  Smoking and vaping is only permitted in the designated smoking shelter outside the centre.