How Patient Care volunteering works

There are approximately 270 Patient Care Volunteers working in Our Lady’s Hospice & Care Services. This team work in all care areas of the organisation, including Extended Care Services, Community Reablement Unit, Palliative Care and Rheumatic and Musculoskeletal Unit, in both Harold’s Cross and Blackrock.

These volunteers work under the guidance of our Volunteer Coordinators, Carolyn Roe, Walter Walsh and Niamh Moore. On a day-to-day basis, the team will carry out the following services:

  • Escorting wheelchair patients to church and therapies.
  • Providing Day Hospice transportation.
  • Assisting patients with drinks and meals.
  • Working in coffee shop.
  • Driving patients for the Day Hospice and Homecare Team; providing transport for home visits, outings and patients’ external medical appointments.
  • Providing handcare for patients.
  • Bringing our hospitality trolley around the wards.
  • Providing computer knowledge to patients.
  • Partaking in and helping with social activities.
  • Helping with Eucharistic Ministry and altar preparation duties.
  • Providing administrative support.
  • Helping with our SONAS programme, which helps patients with communications difficulties.
  • Helping in the library.
  • Assisting at Blackrock Hospice reception.

About our Patient Care Volunteers

People of all ages and backgrounds are welcome to apply to volunteer. In addition, we offer experience to approximately 135 transition years and third level students as part of their community service programme.

Volunteers receive HIQA mandatory training (Hand Hygiene, Elder Abuse Training, Manual Handling & Child Care Protection Training) plus ongoing training throughout the year. We also offer selected talks by healthcare professionals. All volunteers are fully Garda vetted and, on appointment, receive a badge and job description for their role.

Those who are thinking of becoming Patient Care Volunteers should have a caring attitude to the needs of others. Other desirable qualities include reliability, punctuality, flexibility, plenty of common sense and a sense of humour!