We cannot take any responsibility for personal items retained by you throughout your stay. We strongly advise you not to bring any valuables, e.g. jewellery or large amounts of cash. If you are an inpatient, please leave your valuables in the care of relatives or friends.
If you are taking any tablets or other medicines, including eye drops, inhalers, patches, gel for pain and supplements, it is very important that you bring these with you on the day of your admission. This will allow the Doctor and Pharmacist to review your medicines and know exactly what medicine(s) you are taking. You will need a supply of medications for your stay.
Should you wish to make a compliment, concern or complaint, these can be done through the suggestion boxes located around the hospice. Complaints may be directed initially to the ward staff, if a resolution cannot be found the complaint may be directed to the complaints officer.
The use of mobile phones is restricted during all therapy sessions. In consideration of other patients, we request restricted use after 10.30pm. Mobile top-ups are available at the main reception desk.
CCTV cameras monitor the Hospice both internally and externally 24hrs a day. Any security incidents, including items lost or found should be reported to the Security Office in the Palliative Care entrance hall.
Security personnel are on the campus 24 hours a day.