Audrey Houlihan - CEO / Provider Nominee

CEO Welcome

Welcome to Our Lady’s Hospice & Care Services. I would like to take this opportunity to introduce myself as CEO and to thank everyone who supports our work throughout the year.

In operation for 140 years, Our Lady’s Hospice & Care Services is a 200 bed facility providing specialist care for people with a wide range of needs from rehabilitation to end-of-life care in Harold’s Cross Hospice and Blackrock Hospice. During 2017, we provided specialist care to over 4,300 people and made over 10,7000 visits to homes in our area. There are just over 600 dedicated staff and more than 330 generous volunteers who deliver this excellent service for patients and their families at a most difficult time in their lives. Their commitment to their work is exceptional. Being greeted with smiling faces e every day adds to the caring friendly atmosphere and beautiful environment we have nurtured.

As Ireland’s largest specialist palliative care provider, since 1879, we have taken a holistic approach to end of life care, looking to the needs of both our patients and their families. 140 years later that charitable ethos remains unchanged.  What has changed, however, is the population we serve. People are living longer and have more complex care needs, so we must provide specialist facilities and services of the highest quality to meet these requirements.

We are committed to realising our vision to provide the highest quality in person-centred palliative care for all who need it across South Dublin and Wicklow.  To achieve this, we are undertaking the most ambitious multi-phase project in our history: the redevelopment of our palliative care unit in Harold’s Cross, the refurbishment of our palliative care unit in Blackrock, the opening of a new hospice in Wicklow and the transformation and expansion of our community-based care services to meet growing demand and anticipated future needs.

In 2018, we completed the redevelopment in Harold’s Cross, ensuring that patients receive the best possible privacy, dignity, comfort and excellence of care. Its carefully considered design was informed by the views of staff, patients and their families.  Blackrock Hospice has also undergone the refurbishment of its family room into a more welcoming space for adults and children.  Room refurbishments in are planned for this year to enable us to provide the best in care to our patients.

We are lucky to be so wonderfully supported by the public and organisations through donations, fundraising events and bequests and for this we are truly grateful.  While we have achieved a lot together in recent times, we still need your assistance to help achieve these goals. There are many ways in which you can help us with our work.  Thanks to the on-going support of our donors, volunteers and staff we will continue to play an important role in the lives of all our patients, residents and their families.

On behalf of our residents, patients, their families and our staff and volunteers, I would like to extend our most grateful thanks to all those who supported us.

Thank you.

Audrey Houlihan

CEO