Our multidisciplinary team works together to ensure that you benefit fully from your time with us. We invite all our patients to have an input in making decisions about their care plan. The following are some of the team members you may encounter during your time with us:

Medical Director of Older People’s Services

Our Medical Director reviews all CRU services. They also lead weekly multidisciplinary meetings where referrals and patients’ progress are discussed.

Medical Team

Our medical doctor will welcome and admit you to the unit. The medical doctor will clinically assess your care needs while you are in CRU, providing valuable input into your care plan and discharge back to your community. A multidisciplinary discharge summary of your care in CRU will be sent to you GP on discharge from the unit.

Department of Nursing

The Department is led by the Director of Nursing, AHPs & Quality and endeavours to provide efficient and effective quality nursing care to patients/residents and their families in line with the ethos and mission statement of the Hospice.

We embrace continuous quality improvement and the management of change, necessary to achieve our organisational objectives. The Department of Nursing is responsible for developing policy/guidelines in accordance with best practice in partnership with our multidisciplinary colleagues.

Our service is patient focused with an emphasis on providing a clean environment of care, ensuring best practice and improving clinical care standards while treating patients/residents with dignity and respect.

The department aims to enhance and develop nursing practices with the aim of providing a quality service. We promote/facilitate optimum learning environments for all our nurses recognising the increasing specialisation and complexity of the chronic disease model. We seek to empower our nurses to lead innovate and develop change where this will improve the quality, timeliness and safety of patient care.

To achieve this we have a central department of senior nurses who oversee quality and practice.  The team focuses on infection control, haemovigilance, tissue viability, practice development and quality standards.

The site management team of nurses also operate out of the central department to oversee day to day running of nursing and safety issues. All of this is supported by the risk and health records department who work as part of the team.

Nursing Team

Our team includes nurses, clinical nurse specialists and health care assistants, with a special interest and expertise in caring for older people. 

The nursing team will provide direct patient care and support to you and your family and/or carers.  The team’s aim is to help you with the management of any pain and/or any other symptoms that reduce or impair function.

Social Worker

Our social worker provides psychosocial support to assist with any social, emotional or practical issues that the patient may wish to have addressed. This may include concerns regarding their illness, liaising with community services to enable/ support the patient to live independently in the community. The social worker also acts as an advocate for the patient providing information on entitlements and other services in the community.


Clinical pharmacists with a special expertise in our treatments visit CRU patients to review prescriptions, advise on treatments and support the multidisciplinary team. The pharmacist may check your medicines on admission and discuss them with you to ensure you get the best out of your medicines during your stay.


The role of the physiotherapist in the Community Reablement Unit is to help each patient to achieve and maintain maximum physical function and well-being. On admission, each person is assessed in order to identify any physical problems limiting their functional independence and an individualised exercise programme is compiled. Patients attend the gym daily to carry out their individual programme and also participate in a range of daily classes, education sessions and mobility practice sessions.

Treatments provided by the physiotherapist include, exercise prescription, manual therapy, electrotherapy, education, falls prevention and hydrotherapy. During the course of admission to the Community Reablement Unit, the physiotherapist evaluates the effectiveness of the treatment programme and plans towards discharge with the patient and the other members of the Multidisciplinary Team. At discharge the patient is reassessed and provided with a home exercise programme and referrals are made to community services where appropriate.

Occupational Therapist

The focus of the Occupational Therapy Service in CRU is on helping you to maximise your potential to participate in your everyday activities and to continue living well at home and in your community. The Occupational Therapist can enhance your independence and quality of life through assessment, goal setting and intervention tailored and responsive to your changing individual needs. Working together, the Occupational Therapist will use rehabilitation, compensation, adaptation and maintenance approaches to help you to optimise your functional independence in the areas of your life that are meaningful to you. We can explore many areas with you including health promotion education, practical advice on techniques to minimise falls, skills to improve your memory health, strategies for pain and fatigue management and coping with decreased mobility and independence in everyday tasks. The Occupational Therapist can provide assessment, access to and advice on assistive equipment to maximise your independence and safety, and can carry out a home assessment in your home environment to identify functional independence, equipment and safety needs. The CONNECT programme offers access to computers to build skills for communication and leisure.


The dietitian provides advice on a wide range of nutritional issues and nutritional care for the older person. The dietitian provides advice for medical conditions requiring specific dietary interventions such as: diabetes, coeliac disease, weight management, high fibre, high protein – high calorie and low salt/ no added salt diet.

Psychiatry of Older Age

Our psychiatry of older age service is accessed on a referral basis through our liaising consultant for psychiatry for older age. Psychiatry of older age assists with anxiety and any mood based concerns.

Household and Catering

Directly and indirectly involved in patient care, the Non-Clinical Services Division plays a valuable role in the day-to-day operation of the Hospice.

The Non-Clinical Support Services Division provides a safe, comfortable, clean (internal and external) environment for patients, residents, staff, volunteers and Sisters. The catering team provide a choice of nutritious meals served to you in a dining room setting.

The services are continuously reviewed to ensure the consistent delivery of the highest quality standards.



Our Lady’s Hospice & Care Services is fortunate enough to have a fantastic team of volunteers who freely give their time to help with the smooth running of our organisation. Each department has a team of volunteers, who have various roles, including serving morning and evening refreshments, organising transport when required and providing companionship.

Administrative Staff

Our administrative staff help to keep our unit ticking over. They look after appointments, charts and paperwork, help organise timetables, and generally support the day-to-day running of CRU.