Audrey Web

Welcome to Our Lady’s Hospice & Care Services. I would like to take this opportunity to introduce myself as CEO of Our Lady’s Hospice & Care Services and to personally thank everyone who supports our work throughout the year.


Our Lady’s Hospice & Care Services is a 200 bed hospice providing specialist care for people with a wide range of needs from rehabilitation to end of life care. This high quality, person-centred loving care is provided both on-site in one of our truly special facilities; Harold’s Cross Hospice and Blackrock Hospice as well as in the local community.


In 2017, we provided specialist care to over 4,290 individuals , representing a 20% increase since 2010.   Our Community Palliative Care Teams made 10,718 visits to homes across South Dublin and North Wicklow.  We are lucky to have over 600 dedicated staff and over 330 incredible volunteers delivering this excellent service for residents, patients and their families at a most difficult time in their lives. Their commitment to their work is exceptional. Being greeted with a smile every day adds to the wonderful openness and caring friendly atmosphere of our facilities, a reputation that I am truly proud of.


Our staff and volunteers understand that each person has unique needs and should be treated as an individual. The importance of the diverse cultural backgrounds and traditions of many of our staff and patients is recognised and respected.  This approach is underpinned by our Mission Statement, and Core Values: Human Dignity; Compassion; Justice; Quality; Advocacy, and these are enacted in the Patient Priority Pledge. The Patient Priority Pledge is our commitment to living our core values and outlines a behavioural standard expected of all staff.


Our Lady’s Hospice & Care Services continues to be wonderfully supported by the public and organisations through donations, fundraising events and bequests and for this we are truly grateful. We appreciate all the support we get and are committed to spending all funds wisely. There are many ways in which you can help us with our work and with the on-going support of our donors, volunteers and staff we will continue to play an important role in the lives of all our patients and their families.


Finally, as we face into a new and exciting year I must ask for your continued support. Work is nearly completed on a complete redevelopment of the Harold’s Cross Palliative Care Unit. This project has been designed to meet changing needs in palliative care, whereby we are seeing more people and more people are interacting with our services at an earlier stage in their illness. The cost for the completion of the entire Palliative Care redevelopment project is expected to be over €20m. A fundraising campaign to support this exciting development can do with all support available to care for people and their families now and in the future.


Thank you.


Audrey Houlihan


Our Lady’s Hospice & Care Services