FAQ’s

Upon arrival, you will be met by a member of staff who will check you in and welcome you to the service. You will then be assessed by our Advanced Nurse Practitioner and other members of the multidisciplinary team as required. After this, an individualised care plan will be drawn up with you, with input from each team member. 

During your time with us, your progress will be monitored. We will chat regularly with you to find out how well the programme is working for you. We also speak with your family, loved ones or carer to discuss how to support your care once you leave our service.

• 10:30 – arrive and meet other group members. Refreshments and light snacks will be offered.
• 11:15-12:15 – attend the CST group
• 12:30 – finish and return home

Please bring the following items when you attend our service:

• Medications that you are currently prescribed. If you are taking any tablets or other medicines, it would be very helpful if you could bring these with you on the day of your admission. If this is not possible, please bring an up to date prescription or medication list with you. This will allow the doctor and pharmacist to know exactly what medicine(s) you are taking and review them, if necessary.

Please note that we cannot take any responsibility for personal items retained by you when attending our services. We strongly advise you not to bring any valuables, e.g. jewellery or large amounts of cash.

Please note that staff are not permitted to hold any cash, valuables or personal documents for patients.

Please liaise with your CST programme lead for upcoming support group meeting dates.

Should you wish to make a compliment, complaint or raise a concern please ask for one of our nurses or ward managers to discuss. There are also suggestion boxes available in CRU, into which written complaints or suggestions can be dropped. The boxes are checked regularly, and all suggestions are discussed by the team.
If a resolution cannot be found, the complaint may be directed to the Complaints Officer. See here

We have a restaurant facility as well as a Coffee Dock on site. These facilities are payable locally.

There is free Wi-Fi (Internet) connectivity available throughout the premises.

Please note that there is no ATM available on the campus, however cashback up to the value of €20 is available in our Coffee Dock and Restaurant facilities during opening hours.

CCTV cameras monitor the Hospice both internally and externally 24hrs a day. Any security incidents, including items lost or found should be reported to the Security Office in the Palliative Care entrance hall. Security personnel are on the campus 24 hours a day.

Free car parking is available for patients and visitors. There are designated wheelchairs spaces in Car Park 1, opposite the Palliative Care Unit.

Smoking is only permitted at the designated smoking shelter at the front of the Caritas building.