Our commitment to transparency & accountability in fundraising
Our commitment to transparency & accountability in fundraising
Our generous donors and supporters are at the heart of all that we do. Thanks to your compassion, commitment and generosity we can continue to provide excellent, specialist and person-centred loving care to patients, residents and their families. We are truly grateful for the generous support we receive every year from the local and business community.
Our promise is to treat all our donors and supporters with respect, honesty and openness. We will ensure that we are accountable and transparent in all areas so that donors and supporters have full confidence in the way that we run our organisation and fundraising practices. You can read our Donor Charter Here
Our Lady’s Hospice & Care Services is a registered charity in Ireland:
- Registered Charity Number or RCN 20001827.
- Charity Number or CHY 1144.
- Company Registration number 352404.
We are committed to the Governance Code as developed by the Charities Regulatory Authority. You can read more about the Charities Governance Code here Charities Governance Code (charitiesregulator.ie)
To ensure that we meet our commitment to donors, we are also fully committed to achieving the standards as outlined in the Guidelines for Charitable Organisations on Fundraising from the Public as developed by the Charities Regulator. You can read more about these guidelines here guidance-for-fundraising-english.pdf (charitiesregulator.ie)
We are also very proud to have been awarded Triple Lock status by Charities Institute Ireland, demonstrating our commitment to best practice in all aspects of transparent reporting, accountability, ethical fundraising and good governance. To find out more about what our Triple Lock membership means to our beneficiaries and donors please visit Charities Institute Ireland here TRIPLE LOCK STANDARD | Charities Institute Ireland
Our Annual Reports can be viewed here
We prepare our financial statements in accordance with FRS102 and Charities SORP (Statement of Recommended Practice). Our audited accounts can be viewed here
To read more about our organisational management, administration and governance please see here
Our Data Protection Privacy Notice can be viewed here
Feedback, compliments and complaints in Fundraising
Our generous donors are at the heart of all that we do and we are committed to ensuring that all our communications and dealings with our supporters are aligned to our mission and core values of dignity, compassion, quality and care and of the highest standard possible.
However, we understand that it is inevitable that feedback and complaints arise and our commitment to our donors is that we will listen and respond to feedback so that we can continuously improve and develop. We welcome all feedback, both positive and negative.
We aim to ensure that:
- It is easy to give feedback or make a complaint.
- We will treat as a complaint any clear expression of dissatisfaction with our fundraising activities, practices or communications.