FAQ's
When you arrive at CRU, you will be assessed by our multidisciplinary team. Our team will then meet to discuss the care you need. After this, an individualised care plan will be drawn up with you, with input from each team member.
During your stay with us, your progress will be monitored. We will chat regularly with you to find out how well the programme is working for you. We are also happy to meet with your family, loved ones or carer(s) to discuss how to support your care once you leave CRU.
CRU is a ground floor unit located in the Caritas building. Follow signs to security, where you will be directed to CRU staff.
You will need the following items during your stay with us:
- Tracksuit or comfortable trousers / leggings
- Flat shoes or runners
- Swimwear (for hydrotherapy pool)
- Any dressing aids normally used
- Usual nightwear and toiletries
- Mobility aids: crutches, sticks, wheelchairs etc
- Medical card number
- Medications that you are currently prescribed
We cannot take any responsibility for personal items retained by you throughout your stay. We strongly advise you not to bring any valuables, e.g. jewellery, large amounts of cash (greater than €50), private documents. A lockable drawer in each bedside locker is available. If you are an inpatient, please leave your valuables in the care of relatives or friends. Staff are not permitted to hold any cash, valuables or personal documents for patients/residents.
Each patient is provided with a lockable bedside locker. We recommend that residents keep no more than €50 and that they lock it away. The general office operates a system whereby money can be stored safely for residents and accessed during office hours.
If you are taking any tablets or other medicines, including eye drops, inhalers, patches, gel for pain and supplements, it is very important that you bring these with you on the day of your admission. This will allow the Doctor and Pharmacist to review your medicines and know exactly what medicine(s) you are taking. You will need a supply of medications for your stay.
Should you wish to make a compliment, complaint or raise a concern please ask for one of our nurses or ward managers to discuss. There are also suggestion boxes available in CRU, into which written complaints or suggestions can be dropped. The boxes are checked regularly, and all suggestions are discussed by the team.
If a resolution cannot be found, the complaint may be directed to the Complaints Officer. See here
We have a Coffee Dock and a restaurant on site. Both of these facilities are payable locally.
There is free Wi-Fi (Internet) connectivity available throughout the premises.
Please note that there is no ATM available on the campus, however cashback up to the value of €20 is available in our Coffee Dock and Restaurant facilities during opening hours.
Please note that there is no laundry service available within CRU. However, fresh towels are available to patients on a daily basis.
Please note that the use of mobile phones is restricted during therapy sessions. In consideration of other patients, we also request restricted use after 10.30pm.
CCTV cameras monitor the Hospice both internally and externally 24hrs a day. Any security incidents, including items lost or found should be reported to the Security Office in the Palliative Care entrance hall. Security personnel are on the campus 24 hours a day.
Free car parking is available for patients and visitors. There are designated wheelchairs spaces in Car Park 1, opposite the Palliative Care Unit.
Please see latest COVID restrictions here.
CRU is a smoking and vaping free zone. Smoking is only permitted at the designated smoking shelter at the front of the Caritas building.
Please note that the consumption of alcohol is not permitted during your stay.