Visitors’ Information 2019-05-01T11:41:55+00:00

Visitors’ Information

Anna Gaynor House has an open visiting policy however we do ask visitors to be aware of times of high activity. This relates to before 11 am each morning. We also recognise that patient’s and resident’s need their rest time and would ask that visiting is curtailed unless in emergency situations from 10pm each night to 8:30 the following morning.

Our residents are encouraged to maintain contact with family, friends and their community. This may include visits home, subject to the approval of the multidisciplinary team.

The Ward Manager must be advised, as early as possible, of any proposed visits home. The Occupational Therapist and Physiotherapist are available to advise you on the use of wheelchairs, transfer techniques and adaptations within your home, if appropriate.

We encourage residents to bring in items such as photos, art works and other effects which will make them feel more at home in their rooms. For security reasons we do ask that patient’s and resident’s do not carry more than €50 in cash in the centre. Each bed space is equipped with a lockable locker for any valuables. Our Lady’s Hospice and Care Services is not responsible for patient’s or resident’s valuables, electronics, debit/credit cards, private documents. Significant valuables up to a maximum value of €1000 may be placed in the safe in the Administration Department if required.

Meal Times 
Breakfast  –  8.30 am
Lunch  –  12.30 pm
Tea  –  4.45 pm

(Special arrangements can be made if these times don’t suit on a particular day)

Residents’ menu choices are requested a day in advance. Vending machines are situated beside Michael’s Ward and in our restaurant area, serving tea/coffee and light snacks.

Relatives and friends are encouraged to visit residents during meal times.

Should you wish to make a compliment, comment or complaint, please do so directly with one of our staff or utilise the suggestion boxes located on the corridor on the way into Anna Gaynor House.

Complaints may be addressed to:

Complaints Officer

Our Lady’s Hospice & Care Services

Harold’s Cross Road

Harold’s Cross

Dublin 6W

D6W RY72

E-mail: info@olh.ie

T: 014068700

There is free Wi-Fi (Internet) connectivity available throughout the centre and greater campus. Open access PC is also available in the restaurant.

There is no ATM available on the campus. A cashback facility is available in the restaurant up to a maximum of €20.

Public payphones are located on some wards and by the Security Desk and Main Reception.

A landline can be arranged for residents and billed accordingly.

For the protection of patients, residents, staff and visitors there is 24 hour security presence on the campus. CCTV monitoring is also in place both internally and externally.

The entrance to Anna Gaynor House is locked at 21:00 and reopens at 07:00. During these hours access to Anna Gaynor House is granted by the security officer on duty in the Palliative Care building.

Free car parking is available for patients and visitors.

The Hospice is a smoke-free zone. There are, however, designated smoking areas on the hospice grounds.

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