Terms & Conditions
All telephone bookings will be regarded as provisional and must be confirmed in writing using the booking form. The person who signs the booking request shall be considered the hirer and point of contact for the booking. Where bookings are made on behalf of an organisation, that organisation shall be considered the hirer.
Booking forms must be posted or faxed to:
Education & Research Centre
Our Lady’s Hospice & Care Services
Written confirmation using the booking form will be taken as acceptance of these terms and conditions. All the hirer’s requirements should be detailed on the booking form at the time of booking. The hirer shall notify the Education & Research Centre of any changes to the requirements detailed on the booking form, in writing, not less than three working days before the function. On receipt of the booking form the Education & Research Centre will confirm the booking in writing including confirmation of the charges incurred by the hirer. An invoice for a 25% deposit will be submitted with the confirmation. On confirmation of the booking the cancellation policy will immediately apply.
Notifications of cancellations should be made in writing and will be effective on the date received by the Education & Research Centre. The hirer shall be responsible for all charges arising out of the booking including any cancellation fee. Cancellation fees must be paid on or before the date of the proposed event on the following scale:
Notice Premises Catering
> 3 days 100% 100%
3 to 6 days 100% 50%
7 to 14 days 50% 25%
14 to 28 days 25% 15%