Visiting Arrangements

Family and friends are always welcome to visit Anna Gaynor House. We don’t have set visiting times, but we do ask that people don’t visit in the early morning, which is a busy time for patients.

Visits Home

Our residents are encouraged to maintain contact with family and friends. This may include visits home, subject to the approval of the Medical Officer or Ward Manager. 

The Ward Manager must be advised, as early as possible, of any proposed visits home. The Occupational Therapist and Physiotherapist are available to advise you on the use of wheelchairs, transfer techniques and adaptations within your home, if appropriate.

Personal Belongings

We encourage residents to bring in items such as photos, art works and other effects which will make them feel more at home in their rooms.

Meal Times/ Catering

Meal Times 
Breakfast  –  8.30 am
Lunch  –  12.30 pm
Tea  –  4.45 pm

(Special arrangements can be made if these times don’t suit on a particular day)

Residents’ menu choices are requested a day in advance. Vending machines are situated beside St Michael’s Ward and in our restaurant area, serving tea/coffee and light snacks.

Relatives and friends are encouraged to visit residents during meal times.

Suggestions and Complaints

Should you wish to make a complaint, please request a meeting with one of our nurses or ward managers to discuss your concerns. There are suggestion boxes available on each ward in Anna Gaynor House, into which written complaints or suggestions can be dropped. The boxes are checked regularly, and all suggestions are discussed by the team.

Wi-Fi (Internet)

There is free Wi-Fi (Internet) connectivity available throughout the premises. Open access PC is also available in the restaurant. Internet access on the wards will soon be available.

ATM

We have no ATM service and credit card payments are not available in the facilities.

Public Phones

Public payphones are located on some wards and by the Security Desk and Main Reception.

A landline can be arranged for residents and billed accordingly.

Security

For the protection of our residents, CCTV cameras monitor the Hospice both internally and externally 24hrs a day. Any security incidents, including items lost or found, should be reported to the Security Office in the Palliative Care entrance hall.

Car Parking Facilities

Free car parking is available for patients and visitors.

Smoke Free Environment

The Hospice is a smoke-free zone. There are, however, designated smoking areas on the hospice grounds.