Location: Dublin South City, County and Wicklow
Reports to: Volunteer Coordinator
To drive patients, and on occasion visitors, to and from Our Lady’s Hospice & Care Services, Harold’s Cross and Blackrock and to carry out driving assignments as arranged by the Hospice Volunteer Coordinators.
• Valid full driver’s license and safe driving record
• Comprehensive Insurance
• Access to a vehicle that is roadworthy, reliable, clean and suitable for client’s needs i.e. that a person with limited mobility can get in and out of vehicle without too much stress
• No health conditions that may impair ability to drive safely
• To provide patient transport for Our Lady’s Hospice & Care Services and Blackrock Hospice Day Hospice. This service will include where necessary and appropriate all areas within both hospices.
• Prior to patients/clients appointments drivers will be given as much notice as possible regarding collection times etc. When necessary drivers may be given confidential information relating to the patients name and appointments.
• To make patients/relatives feel comfortable at all times e.g. gentle conversation
• To be a representative of the Hospice by having a friendly, sensitive and courteous manner in all dealings with patients, staff and the public
• To comply with legislation by keeping your car in legally good condition while driving safely and competently at all times
• All drivers must ensure they have written confirmation from their insurance companies stating they are covered to carry Hospice patients. This must be renewed on an annual basis. Drivers must check this is maintained as a priority.
• To comply with Risk and Safety Policy you will be allocated one to two patients per journey – depending upon the physical and medical condition of the patients you are asked to carry. In a situation or circumstance where you deem it unsafe to carry a second patient in your car do please inform the Volunteer Coordinator. We will insure your decision is respected at all times.
• If collecting patients for hospice appointments, be punctual at all times
• Ensure you have a map or clear directions to the persons house
• It is useful to keep a “Drivers Emergency Pack” in your car at all times, in the event of a patient becoming nauseous. Ask the Volunteer Coordinator for a pack at any stage.
• To maintain contact with Volunteer Coordinator while on duty in the event of being delayed, or any emergency while on hospice duty but do not use mobile while driving.
• To honour confidentiality at all times
• To attend volunteer meetings whenever possible and keep informed re services at Our Lady’s Hospice & Care Services
• To abide by Our Lady’s Hospice & Care Services and Blackrock Hospice Policies and attend mandatory training as required e.g. patient handling, manual handling etc.
• Do not handle any money belonging to patients/residents.
• Do not offer any physical contact beyond hand holding: do not visit outside volunteer hours:
• Only carry out your role as requested by the Volunteer Co-Ordinator and refrain from fulfilling another role in the patient’s life eg:
□ regular shopping
□ visiting person in their home
□ continuing to visit the family following the death of the patient
□ looking after the property of a patient
NB Drivers must comply with Data Protection legislation in relation to personal details of patients given specifically for the purpose of transportation. They must sign an Agreement to abide by the receiving and disposing of personal information.
Additional Personal Qualities:
• Good communication skills
• Be responsible in all duties carried out
• Be flexible and adaptable
• Be reliable and trustworthy
• Be willing to work on your own and/or as part of a team
• Refer to the “Drivers Tips” Leaflet for any further details regarding your role, incidents, assisting patients etc
• Induction, training and supervision for this role will be provided.
Walter Walsh, Volunteer Coordinator mobile: 085 7110443
This role description may be subject to alteration or alternative duties following appropriate risk assessment and consultation between the Volunteer and Our Lady’s Hospice & Care Services.